Look, I’m in no great hurry to become typecast as the Grand Theft Auto V guy, but if you’re paying attention, you’ve probably heard that Grand Theft Auto Online “launched” on October 1st. I put launched in quotes because, as is often the case with recent online launches, things started off with a whimper rather than all the bangs that GTA fans have come to expect. The whimpers, meanwhile, came en masse from twitter, facebook and talkback forums (all the places I visit all day instead of being a productive member of society).

I know that it’s frustrating when a game or feature that you’re excited about doesn’t work right out of the gate, and I know that it’s easy to feel cheated when developers launch something that winds up being unfinished. As someone who’s been on both the gamer side (Diablo III, World of Warcraft Expansions) and the developer side (a game I did in college called Deathball), I can tell you that both parties are frustrated. The difference, of course, is that the gamer side is grumpy and the developer side is panicking that they won’t get their project finished.

With Deathball, everything worked perfectly during testing, but we’d forgotten some networking code, so our game didn’t communicate properly peer-to-peer. Luckily we tested this the night before a milestone presentation, panicked, then our programmer spent a few hours repairing the problem. This isn’t an easy task, but it’s certainly simpler for a 5 on 5 game of robot soccer than it is for a game like GTA V, which sports over 15 million potential users.

So, my first bit of advice in situations like these is to be a little more patient. Obvious right?

Consider that if a 200 person development team playtested their game every day for 3 years, non-stop, that would equate to  1.75 million test hours. Now consider that if every single person who owns GTA V tried to sign-in to GTA Online during the first day. They’d need to spend only 15 minutes each to outdo that entire test cycle. Keep in mind, my man-hour estimate is based on a huge team dropping everything, and somehow mythically playing GTA V and GTA Online for 24 hours a day, three years in a row.

Usability just doesn’t get that kind of budget. Humans can’t function that way. Obviously, when the game is flooded with 15 million new minds to concoct insanity, to stress servers, and to throw different internet and system configurations at the game–yes, there will be a day one glitch. The game makers aren’t out to get you, they want their game to be amazing, and anyone who’s played games to this point ought to know better than to get snarky fifteen minutes into a new online experience.

The Other Side of the Coin:

I read a tweet this week from a gaming personality that said: “Can I just say: it is kinda bullshit that some gamers are giving Rockstar a pass on server issues but raked EA over the coals for Sim City.”

First of all, I don’t think GTA V is getting a free pass. I think there’s been a pretty remarkable level of “how dare they” in the winds when it comes to the rocky October 1st launch. But it is worth noting why GTA Online and Rockstar Games ought to get a free-er pass, at least when comparing them to games like Diablo III  or SimCity.

When SimCity‘s online component didn’t work, SimCity didn’t work. You were less sixty dollars, but you couldn’t access any aspect of the game. Likewise, when Diablo III didn’t work, that didn’t just mean you couldn’t play online with your friends, or use the auction house, it meant you couldn’t play the game at all. Anyone there for the first couple of days of the Diablo III launch will remember this image:

Wisely, Blizzard removed the online-only requirements when Diablo III relaunched for consoles, so even if the PSN or XBLN crash, owners can still fire up a game with their friends or spouse at home, and continue earning new loot.

The same is true of GTA V and GTA Online. In fact, the “Online” part of Grand Theft Auto V was sort of a late discussion point. While online doesn’t function, GTA V still does. Many people pre ordered their copies of the game (either literally or emotionally) the moment they knew it existed. The online component for a GTA title has never been what moved that franchise to the top of the heap, so it’s a little irresponsible for anyone, especially a member of the media, to make such erstwhile analogies. We ought to do a BETTER job of offering context, not a more reckless one.

So, here’s the context you ought to take from this: GTA Online is an added feature for GTA V. Whether it works or not, you can still play GTA V‘s robust single player. Finally, and possibly most important, Rockstar warned people that they sold more copies that they’d dreamed of during the launch window. They told us all that the first day of GTA Online would be uneven, that they weren’t sure what kinds of problems they’d run into. They did their best to be transparent and manage gamers’ expectations. By the time you read this, they’ll likely have delivered their first major patch to the online experience.

None of this is to say that GTA Online will be a success, or that it will even be fun. My vote is still way out on that one. But, if or when we wind up hating GTA Online let’s do it because it isn’t very good, or because it costs too much in micro-transactions, or because our friends keep shooting up our hoopties. Let’s not hate it because we’ve misapplied “fair-is-fair.”

I’ve struggled for a few days about how to approach this subject, and what I’ve settled on is something simple, I’ll start it with a question: When did we all become such hypocrites?

In a future column I’ll explore the dissociative way in which game reviewers pick and choose when to focus on narrative, and when to focus on core mechanics, but that’s not the point of what I hope will be a relatively focused piece today. All I want to discuss right now is the shallow delusions some gamers (particularly gamers with a mouthpiece) carry with them into mature games like Grand Theft Auto V.

From here on out I’ll be spoiling at least one major scene—though I imagine many of you have already either played this scene, or had it spoiled through social media. The scene I’m talking about is, as you might guess, the mission in GTA V when Trevor, and thus the player, is forced to torture a (very likely innocent) prisoner in order to get information for a corrupt government.

When I see a scene like that in a game, or to a lesser degree a film or TV show, I brace myself. The world is filled with what Bill Burr terms the “professionally outraged.” In other words, there are entire careers built on drumming up controversy, then yelling about it on TV or in print.

Now, I have a sociology background, and it’s been invaluable as a writer and a game designer. Not only did it prepare me for data entry and analysis, but also for knowing that every issue is hot button if you ask the right people the wrong questions.

That said, it took none of that training to predict the tweets, headlines and op-ed pieces generated by GTA V. And though I was unsurprised at all the criticism—I have been a little surprised with its origins (and its lack of irony).

Just read the title alone: “Grand. Theft. Auto. FIVE.”

It’s a semiotic petri dish. It tells even the layperson a dozen things about the game before they’ve managed to unwrap it from the plastic. If you understand nothing else about the game going in, you know two things specifically:

This game is about felony.

There have been at least four other games like it.

If, however, you’re a long-time gamer, you carry with you the symbolic awareness of the GTA franchise as a sort of poster-child for 1st amendment protection; an argument that adults have the right, and the sense, to choose which games they want to play. Then, once they’ve chosen, they’ll have the awareness to avoid or discard games that make them uncomfortable.

We gaming advocates just spent twenty years fighting courtroom battles that dragged us, and our hobby, directly into the path of congress and the Supreme Court. We fought those battles to prove that adults ought to be allowed to choose which art they consume; to prove that they didn’t need government protection—neither from artists nor from themselves. For the last decade, the Grand Theft Auto series was at the forefront of arguments for and against our medium.

So, it’s hard for me to understand the sudden outcry, especially from gamers, when a game called Grand Theft Auto demands players make morally unsavory choices in the process of the game’s narrative.

There are always complex ideas about ludonarrative dissonance in play in situations like these, but that’s far outside the focus of this discussion. What I will say is this: if any of the three characters in GTA V was going to torture someone, that character is Trevor.

Trevor is a sociopath, a psychopath, and a meth addict. If the players make it far enough into the game to reach the torture mission, then they’ve already held the controller while Trevor acted as their analogue during plenty of terrible acts. By then they’ve set off bombs, robbed people and places, gunned down entire buildings full of police—and possibly worse depending on the player’s decisions about Rampage Missions ( these are missions where Trevor gets angry about something petty, like being called Canadian, and then guns down everyone from hipsters to the military).

Most of the characters in GTA V are varying degrees of terrible, but Trevor is arguably the least relatable. If a player makes it far enough into the game to reach the faux-controversial torture scene, they’ve got far more to answer for on their virtual rap sheet than water-boarding.

Some have suggested that their only problem with the water-boarding/ torture scene is that they couldn’t switch away from the character—that they had to actively abuse the rights and the body of the virtual victim themselves. “It should’ve at least let me switch to another character while the act was taking place.”

I’ve already used the word hypocrite once, so I’ll say it softer this time.

I’ve read suggestions from respectable gaming media, and other game designers, telling me that the torture scene had no purpose. These complaints often claim that the moment pulled them from the narrative, that it was too abrasive, that it was exploitative.

But not the cop killing? Not the drive by shootings? Not the prostitution, drug use, or terrorism?

It takes a lot of balls—the bad kind—to complain that the bad guys are behaving too badly for your sensibilities. My first instinct is to tell you to put down the controller and find something that doesn’t make you feel uncomfortable.

In fact, I’d say that’s the point of the torture scene. It wasn’t meant to create controversy—certainly no more than real torture ought to create. It might’ve been included as a reminder that we Western cultures (especially me and my fellow Americans) are happy to let someone do the dirty work for us—but we squirm a little when we’re implicated personally.

Of course torture goes too far. Of course Trevor is a terrible human being with no quibbles about it. Of course you’re supposed to be uncomfortable. Then, if you proceed anyway, you’re supposed to ask yourself a set of difficult questions about your limits. People don’t really like to be challenged this way, so being forced to hold a mirror up to themselves is the last thing someone wants to do after they’ve electrocuted an innocent man—even a virtual one.

So, instead of these gamers admitting that they’re hypocritical—that they’ll gladly murder, rob and cheat without qualms—but they draw the line at water-boarding, they point the finger outward at the game designer. “How dare you cross that line? How dare you exploit those themes? How dare you force me into self-recrimination?”

That last one is the worst, by far. Because, as we admit that we’d be ok with it if Trevor did the torture off screen, and we only heard about it—we’re left to face the other fact: that’s exactly how Western culture has handled these kinds of tactics for the last hundred years. From the blind eye we turned as Jews were rounded up into concentration camps, to the wartime atrocities at Abu Ghraib, we just don’t care, as long as we feel safer.

We don’t really care about the torture, we don’t really care about how we treat the “other.” But we’d rather not see the photos. We want to be the heroes, and not have our complicit villainy laid out in front of us like mug-shots.

See, I understand the instinct to hide from our dark fears and what we’re willing to compromise. I’m even fairly understanding of the compromises themselves—death and fear of death can provoke some terrible things. But, what I cannot understand, is a monster standing over the dead screaming, “How dare you?”

If the murders in GTA V didn’t bother you, then I have to ask you: why did the torture? Then, I have to ask, if any of the gaps in morality bothered you so much that you were uncomfortable, why didn’t you walk away from the game?

It is not anyone’s right to be comfortable, but it is absolutely your right to choose which media you consume—especially when it’s an interactive media that requires your cooperation. Does it bother you that the game designers made you torture a man, or does it bother you that you let them?